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Inbound Services

WHAT IS INBOUND?

 Inbound is a telephony service for both geographic and non-geographic numbers that provides online access to a full range of call routing, monitoring and managing tools to empower any business with the perfect customer service.

Available as Contact Point, Contact Path and Contact Pro, Kohima’s Inbound services need no capital outlay, can be set up on the network in minutes for maximum operational flexibility, and are incredibly easy to use thereby increasing the productivity of your business.

So if you’re looking for feature rich network services that are scalable and cost effective without the capex, and you want all this through an easy to use web interface that allows you to make changes live in an instant, we have the right Inbound solution for you.

THE BENEFITS OF INBOUND

  • Use with any number, anywhere, from any device – the service is available on both geographic (01/02) and non-geographic (08/03) numbers and is accessed through a secure user friendly website that can be accessed from any device.
  • Easy to use – the entire service is designed to be jargon free, intuitive, and enables you to become very productive, very quickly.
  • Immediate to set up – everything’s online and directly feeds into Gamma Telecom’s network giving the ability to instantly create or make changes to call plans, announcements and other features.
  • No capital outlay – no set up costs means that it can be funded out of operational spend, enabling quick decision making and implementation.

1img Excel in customer service, for example by managing callers during busy hours or when the office is closed
2img Cater for business continuity in the event of a disaster by instantly redirecting calls to  another site.
3img Record calls for compliance or training purposes and report
on productivity.








4img Provide contact centre services such as call centres looking to professionally handle calls for multiple clients.
5img Create a local (01/02 number) or national (08/03 number) presence.
6img Monitor advertising campaigns
and report on the return on investment.